Delete your family or devices

This page explains how to have your data in the Northstar Family app deleted, even without the app. On Google Play, Northstar Family is listed under the name Nathalie Eeckhout.

Northstar Family has no accounts with a password. What Google Play calls an account is, for us, your place in a family: your member and your devices. You can remove one device, have yourself removed from a family, or, as a parent, delete the whole family.

Do you pay for the subscription? Then also cancel it in Google Play: play.google.com/store/account/subscriptions. Deleting a family or a device doesn’t stop the payment.

Send a request, without the app

Don’t you have the app any more, or no Google account as a parent? Then you can ask us here to remove you. You can also do this for a child, or for a member whose phone is lost or wiped.

How we handle your request:

  1. We never delete a whole family because of this form. Only a parent of the family can do that. If you choose “A whole family” anyway, our reply explains how. A family whose subscription ends is deleted 30 days after the end of the subscription.
  2. Parents first. If you ask for yourself or a device to be removed, we first put your request to that family’s parents. A parent can then do it themselves.
  3. After 14 days, we do it. If no parent has acted after 14 days, we remove the device, or your devices and you as a member. Never the whole family.
  4. Which family. We need the family’s name, and the support code if you have it. We never delete anything on a name alone.
  5. We check that the request comes from you. We compare what you enter with what is in the family, and we send you an email from privacy@northstarfamily.app. You confirm by replying from the same email address. There is no automatic reply: we answer ourselves.
  6. Our replies say only what happened with your request. They contain no other data about the family.
  7. Within one month of your request, we tell you what happened.

The form

What do you want removed?

Only a parent of the family can delete a family. We never delete a family because of this form.

Doesn’t that work, for example because your phone is gone? Then send this request anyway. Our reply explains how to go on.

Good to know: if whoever pays cancels the subscription in Google Play, the family is deleted by itself 30 days after the subscription ends.

As in the app, for example Peeters family.
Leave empty if you don’t have it.
The name the others see in the app.
Only if you want one device removed.
We only use it to reply to this request.

Prefer email? Send the same details to privacy@northstarfamily.app.

What you enter goes through our web server in London (United Kingdom) as one email to our mailbox at OVHcloud, in France. This website keeps none of it. We delete your email and our replies 30 days after your request is closed. More in our privacy policy.

What is deleted, and what stays

Removing a device

  • Deleted at once: the device’s current location, history and pause locations in that family.
  • Cleared at once: its name, model, permissions and app version.
  • Stays for as long as the family exists: the device’s IDs, dates and public keys, without a name. The other devices need them to check signatures.
  • The device’s sign-in at our server and its FCM token are deleted once it is in no family any more, at the latest 180 days after it was last used.

Removing a member, or leaving yourself

  • Gone at once: their name and emoji, and for a parent the email address and Google details.
  • The member’s devices are removed too, as above.
  • Stays for as long as the family exists: a place without a name (IDs, role, dates) and the key records.

Deleting a family

  • Deleted at once: everything of the family. Members, devices, locations, history, commands, join codes, the subscription details and the parents’ Google details.

What stays for a while after a deletion

What How long
Locate now and Ring commands (for a device or member) Up to 7 days, plus usually a day
Logs of our server functions (IDs, no names) 30 days
Request logs with IP addresses 7 days
IP addresses at Firebase Authentication A few weeks, by Google
Google’s backups Google deletes deleted data from its backups within 180 days. We make no backups ourselves.
This website’s web server logs 7 days, plus at most 2 hours
Your request email and our replies 30 days after your request is closed

What is already on other members’ devices, we cannot delete from those devices.

The subscription keeps running until whoever pays for it cancels it in Google Play: play.google.com/store/account/subscriptions. Deleting a family doesn’t cancel the subscription.

Everything about which data we keep and why is in our privacy policy. Questions? Email privacy@northstarfamily.app.